ASSISTANCE AND MAINTENANCE

If you allow your website to perform poor, in today’s competitive world, your business may be at the edge of high risk. Virtueinfo helps you to stay updated and at the edge of competition by furnishing you with 360° customer assistance services.

We'd well you to skilfully handle all the important assistance and maintenance challenges:

Continuity in Business

It is very important to make that the company is continuously flourishing

Proficiency

Sometimes it is not possible to have a well-formed in-house team with the expertise that you need all at once

Practicality

It is necessary that the operational system and the server requires to be working bug-free and faster

Services we provide

It is always ensured that the Virtueinfo Customer Support team is constantly updated, trained and educated well to understand and handle the exact requirements of your business. Our company provides the following technical support services:

Migration of Server and OS

It is possible sometimes when operational servers and systems do function properly. Virtueinfo engages its Assistance and Maintenance specialist team who can migrate the product to another server or OS for the improvement of performance results.

Maintenance of Third-Party Solution

Virtueinfo helps in extending the life span of third-party software beyond its time of expiration and gives you a helping hand in reducing the TCO and conceptualize in such a manner that you get higher returns on your IT investments even while providing your clients desired services.

Deployment and Customization of Bug/ Task Tracking Systems

With the identification of defects into account and taking the value of reporting, the team of specialists at Virtueinfo further customize task and deploy and work on bug tracking systems so as to make sure that issue is recognized faster, processing and reporting is also done on time.

Proactive and Maintenance for Software

We follow proactive approach that helps us to warn the customer if a backup is really needed, preventing from hacking attacks, and analyse other areas of technical issues that may affect your business.

Improvement of Application

Virtueinfo’s highly experienced team of support engineers take regular updates and revise the application’s current state, scrutinizing possible bugs and application’s performance. Later on, the improvement plans are strategized to make sure that the web products functionality are performing well.

Monitoring of Availability/ Performance

Virtueinfo leads its team in helping companies to assure that the client’s internet products are performing well with the development and installation of monitoring solutions that helps in preventing breakthroughs.

Process of Third Party Application Takeover

Evolution of Software

  • Planning of Improvements and Roadmap of Software
  • Perfective/Adaptive Maintenance
  • Modeling and Impact Analysis

Complete Analysis

  • Review Documentation
  • Testing of Performance/Functionality
  • Code auditing and Architecture
     

360° Maintenance

  • Recovery and Backup
  • Management of Incident
  • Corrective/Preventive Maintenance
     
     
Release Management
Quality Management
SLA Management
Knowledge Management
Configuration Management

Levels of Support

01

Level

  • Detection of Issue
  • System Data Analysis Monitoring
  • Answering System Malfunction
02

Level

  • Clearance of Cache
  • Detection of Server Issues
  • Improvement of System Configuration
03

Level

  • Fixing Codes
  • Detection of Bugs with Software Understanding
  • New System Versions
  • Improvement of Application

Processing of Issues at all 3 Levels of Support

Models of Cooperation

10/7

Virtueinfo provides IT support in regular business hours (10-to-7) where it covers the requirements of many businesses, also being budget-friendly, and helping our happy clients to:

  • Overcome issues relating IT support sourcing/staffing requirements
  • Ensure the proper amount of service within the mentioned business hours
24/7

Our 24/7 Customer Support model assures to provide your partners, customers and employees Level 1-2-3 support and help at any time. This facility benefits highly for:

  • Mission critical systems businesses
  • Global companies having customers and employees around the globe
  • Industry leaders

Rightly Building the Bridge between Operations and Development

Our main attention is given to the value of cooperation between operations and development while giving assistance services. With the constructive Agile techniques accelerated into support operations and collaborative workflows of DevOps. Our intention always is to help you operate well and further develop your strong software at higher scale and boost its release cycles, thus, enhancing your RoI. Virtueinfo furnish your existing business with the capability that can easily adapt further new changes and get benefited from the following DevOps-oriented customer support:

Two factors are very vital in the regard of 100% result:

  • Delivering continuously
  • Devs and Ops co-located
  • Consistent improvement
  • Recovery with smaller mean time
  • Cross-functional teams

Want to start a project?

It’s simple.

Contact us